You have the ability to refund tickets, Add-Ons, Passes, and donations. Each type of item has its own way of refunding due to different needs and use cases.

Below are direct help articles for refunding based on what you're looking to refund:

Learn how to efficiently refund various items such as tickets, Add-Ons, Passes, and donations with this comprehensive document. Discover specific refund processes tailored to each item type, along with useful links to help articles on refunding orders, do

EIN/Tax IDs

Refunding

PCI Compliance

Ludus Manual

Getting Started

Add an Event

Upload Cover Graphic to Event

Attach a Form to an Event

Add an Event About Page

Turn Your Event On and Off

Enable "Coming Soon" or "View Only" Mode On an Event

Hybrid Events

Edit an Event

Copy an Event

Set up Tiered or Premium Reserved Seating

Limiting Tickets for Events

Name Your Own Price Tickets

Create Pricing For a Specific Event Time

Copy Ticket Prices From One Event to Another

Edit Ticket Price

Setup Password Protected Pricing

Delete a Ticket Price

Recover Deleted Ticket Prices

Grayed Out or Missing Ticket Prices

Attach a Form to a Ticket Price

Set up Early Bird Pricing

Custom Fees on Tickets

Ticket Prices

Add a New Event Time

Edit an Existing Event Time

Attach a Subtitle to an Event Time

Manually Mark an Event Time as Sold Out

Mark an Event Time as Admin Only

End Times for Events

Change the Seating Chart or Capacity for a Specific Event Time

Event Times

Reset an Event Trigger

Set Triggers on an Event

Printed Tickets

Digital Tickets

Will Call Tickets

Limit Ticket Retrieval Options for Patrons

Ticket Retrieval Options

Ticket Transfer FAQ's

Enable and Disable Ticket Transfers

Patron-to-Patron Ticket Transfers

Set Up Arrival Times

Track Access Code Usage in Reports

Access Codes

Send an Email to Ticket Holders

Schedule an Automated Email for Ticket Holders

Event Messaging

Set Up Event Categories

Event Category Manager

Edit/Delete Event Categories

Add/Remove an Event From a Category

Link to a Category

Event Categories

Create a Reservation

View Reservation List

Edit a reservation

Release or Unreserve Seats

Sell Reserved Seats

Apply a reservation template to an event

Reservations

Add an ad/graphic to tickets

Edit/delete and ad from tickets

Copy a ticket ad from another event

Ad Manager

Event Printables

Ludus Protect

Enable or Disable Refund Protection

Create Referral Links

Share an Event

Sort Events

Look Up a Past Order

Refund or Release an Order

Exchange an order

Upgrade or Downgrade an Order

Resend order confirmation email

Reprint/resend a ticket order

Apply Student Credit to an order

Edit patron details on an order

Add notes to an order

Order Details

Check-In/Scan Tickets for an Event

Preview Your Event

Event FAQ's

Events

Add a Collection

Attach a Form to a Collection

Place limits on a Collection

Edit a Collection

Copy a Collection

Sort Collections

Add Fees to a Collection

Edit Fees on a Collection

Sort Fees for a Collection

Delete Fees on a Collection

Settings for Collection Fees

Attach a Form to a Fee

Collection Fees

Set Triggers on a Collection

Create an Access Code for Collections

Edit an Access Code for Collections

Copy Access Codes from another Collection

Disable an Access Code for Collections

Limit usage on Access Codes for Collections

Collection Access Codes

View Collection submissions

Message all purchasers for a Collection

Enable Coming Soon mode for a Collection

Share a Collection

Archive a Collection

Collections

Add a Class

Attach a Form to a Class

Enable "Coming Soon" mode for Classes

Place limits on a Class

Edit a Class

Copy a Class

Add Fees to a Class

Edit Fees on a Class

Sort fees for a Class

Delete Fees for a Class

Attach Fees to a specific Class Time

Choose Adult versus Under 18 Registration Fees

Restrict access for Class Fees

Attach a Form to a Class fee

Settings for Class Fees

Class Fees

Add a Class Time

Edit a Class Time

Delete a Class Time

Set up recurring Class Times

Customize how a Class Time is displayed

Make Class Time admin only

Mark Class Time as full

Override total attendee slots for single Class Time

Class Times

Set Up Categories for Classes

Classes Category Manager

Edit/Delete Classes Categories

Add/Remove an Class From a Category

Class Categories

View/Edit Student Profile

Ask questions of Class registrants (Student profiles vs. Form submissions)

Student profiles

Set Triggers on a Class

Create an Access Code for Classes

Edit an Access Code for Classes

Copy Access Codes from a previous Class

Disable an Access Code for Classes

Limit Usage for Access Codes for Classes

Class Access Codes

Print a Class roster

Global Class Roster

View a Class roster

Send a standard message for Classes

Send an automated message to Classes

Additional Parties

Messaging for Classes

Share a Class

Sort Classes

Printables for Classes

Archive a Class

Classes

Enable donations

Process a donation

Edit a donation

In-Kind Donations

Refund donations

Resend donation confirmation

Share a direct link to donate

Recurring donations

Donor Plea at Checkout

Edit confirmation email for donations

Mark donor as anonymous

Enable corporate donations

Overview of Donation details page

Look up a donation

Attach a Form to donations

Track Donor Acknowledgement

Donations

Create a Fundraiser

Edit a Fundraiser

Archive a Fundraiser

Display Fundraiser at checkout

Display Levels on a Fundraiser

Require comments on Fundraiser donations

Post/Email updates on a Fundraiser

Share a Fundraiser

Add videos to a Fundraiser

Fundraisers

Add a Donor Level

Edit a Donor Level

Archive a Donor Level

Get notified when a Donor Level is hit

Donor Levels

Fundraising